Commercial Support
Professional Support for Your Open-Xchange Products
Discover our tailored support packages, designed for optimal and stable user experience. Explore the ideal option that aligns best with your needs, encompassing comprehensive coverage for all OX software products. Our support team is always there to keep you going at top performance.
Support Packages
Standard
- Less than 250k users.
- 4h maximum response time.
- 48h maximum restoration time.
- 10 working days maximum resolution time.
- 25 Tickets / year.
- Email Communication.
Premium
- Less than 1M users.
- 2h maximum response time.
- 24h maximum restoration time.
- 5 working days maximum resolution time.
- Unlimited tickets.
- Email Communication.
- Phone via Call Back.
- 24x7x365 level 1 support available as an optional extra.
- Optional OX Drive Clients.
Platinum 24x7
- No user limit.
- 1h maximum response time.
- 8h maximum restoration time.
- 5 working days maximum resolution time.
- Unlimited tickets.
- Email Communication.
- Phone via Call Back.
- 24x7x365 Availability for Severity 1 & 2.
- Optional OX Drive Clients.
- Dedicated contact person.
General Information
Already purchased a valid support package? Find out how to contact our support.
Self Service
Experiencing issues with your OX product? Check out our Support Knowledge Base for self service and basic trouble shooting.
